Terms

Terms of booking and use of the PromenadaApartamenty.pl apartments in Świnoujście

To avoid any misunderstandings and to ensure you have a successful holiday in our apartments in Świnoujście, please read the following terms carefully.

Confirmation of a booking means that these terms have been read, accepted and agreed to. Failure to observe the rules in force in the PromenadaApartamenty.pl apartments may result in removal from the property, without reimbursement of the Guest’s

1. Booking and payments

Guests can book apartments in the following ways:

• by sending an enquiry to biuro @ promenadaapartamenty.pl
• or by phone – on +48 570 128 128

After your phone enquiry or your email to the address we have given, you will receive:

• confirmation that the chosen apartment is available,
• the detailed cost of the whole stay,
• a deposit of 30% of the booking fee must be paid into the account we indicate within 72 hours for the booking to become final,
• THE DEPOSIT CONFIRMS THE APARTMENT BOOKING.

The remaining amount is paid by the guest in cash on the day of arrival when collecting the keys,

• IF THE BOOKING FEE IS NOT PAID, THE BOOKING IS CANCELLED.

2. Rental condition

The minimum rental period is:

• a) off-season a minimum of 2 nights,
• b) in season a minimum of 7 nights – arrivals/departures on Saturdays.

3. Handover of the apartment

The Guest must inform the contact person (by phone or email) of the planned time of key collection no later than the day before arrival.

The apartment is available from 15.00 on the day of arrival. If the guest does not arrive on the day of arrival, the entire booking is automatically cancelled.

After paying the remaining cost of the stay, the Guest receives a full set of keys and, where applicable, a remote control for the garage gate.

If the Guest cannot arrive at the previously agreed time, they must inform the contact person by phone.

The Guest goes to the apartment together with the person responsible for handing over the keys and takes it over on site by checking the condition of the apartment and its furnishings.

To check in, the Guest shows an identity document and pays the remaining amount for the stay when collecting the keys to the apartment.

4. Stay

• The Guest is responsible for all equipment in the apartment.
• A fee of PLN 300 is charged for lost keys or a lost remote control.
• Smoking tobacco and electronic cigarettes in the apartment is prohibited. For breaking this rule, Promenada Apartamenty will charge the guest a contractual penalty of PLN 1,000. If the fire protection system is triggered through the guest’s fault, they will also be charged the cost of an unjustified fire brigade call-out.
• Quiet hours apply in the rented properties from 22.00 to 06.00.
• The behaviour of PromenadaApartamenty.pl guests and third parties should not disturb the peaceful stay of other guests. The owner may refuse a further stay to anyone who breaks this rule, behaves aggressively towards PromenadaApartamenty.pl staff or does not follow the rules in force there – even during the current night and without a refund of the accommodation fee paid.
• The Guest must properly secure the apartment during their absence, which means among other things: carefully closing doors and windows, and not leaving an open flame (candles, incense sticks), switched-on electrical appliances or running taps in the apartment or on the terrace.
• Please report any faults in the apartments by phone on the day of arrival. If nothing is reported, it is assumed that no faults or damage were found.
• The landlord of the accommodation is not liable for inconvenience caused e.g. by a temporary lack of water, electricity, lift or heating, or by noise from construction or renovation work.
• Breaking the rules of the stay in the apartment may result in immediate termination of the agreement and early check-out of the guest, and the cost of the stay will not be refunded.

5. Check-out

• 5.1 The apartment must be vacated on the last day of the stay by 10.00.
• 5.2. If you leave after 10.00, another night will be charged, which the Guest will have to pay.
• 5.3. If the guest leaves early, the cost of the unused stay will not be refunded.
• 5.4. The Guest is financially liable for any destruction of or damage to the apartment’s furnishings caused through their fault or that of their visitors.
• 5.5.Before the apartment is vacated, the person collecting the keys checks the technical condition of the apartment and of the furnishings and appliances in it.